All Systems Operational

About This Site

Status updates for the Subscription Application behind the top Shopify eCommerce brands.

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
99.97 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Shopify App Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Subscription Renewals ? Operational
90 days ago
100.0 % uptime
Today
Email Sending ? Operational
90 days ago
100.0 % uptime
Today
Tracking Integration ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services ? Operational
API Gateway Operational
AutoScaling Operational
CloudFormation Operational
CloudWatch Operational
Elastic Compute Cloud Operational
Elastic Load Balancing Operational
ElasticSearch Operational
Lambda Operational
Relation Database Service Operational
Simple Email Service Operational
Simple Notification Service Operational
Simple Storage Service Operational
X-Ray Operational
Shopify ? Operational
Admin Operational
API & Mobile Operational
Checkout Operational
Storefront Operational
Third party services Operational
Payment Gateways ? Operational
Stripe API Operational
Stripe Checkout.js Operational
Braintree API Operational
Braintree Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Requests
API Response Time
Fetching
Checkouts Completed
External API Response Time ?
Fetching
Subscriptions Charged
Emails Sent
Cohort Recalculation Backlog
Fetching
Tracking and webhook backlog ?
Fetching
Errors
Subscription Creation Backlog
Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
API ingress latency & errors
Resolved - All systems are remaining fully operational. API latency, errors, and other metrics have returned to normal. We will continue to monitor, however this incident is now resolved.
Nov 24, 11:18 PST
Monitoring - Our APIs are operating normally again. Checkout functionality is fully restored at this point. We're continuing to monitor closely
Nov 24, 09:11 PST
Update - Our APIs have improved, and we are showing checkouts processing, but we are still investigating higher than normal error rates.
Nov 24, 08:57 PST
Update - We're continuing to investigate the cause of the outage. Our APIs are timing out. Subscription checkouts are being impacted while we attempt to restore service.
Nov 24, 08:33 PST
Update - We are continuing to investigate this issue.
Nov 24, 08:07 PST
Investigating - We're currently investigating unexpected API errors due to high latency. These errors may be affecting checkout
Nov 24, 08:07 PST
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage