Delays with subscription creation

Incident Report for Upscribe

Resolved

The backlog has been completely processed and we are operating normally again. This incident is now resolved.

Posted Jul 20, 2023 - 14:14 PDT

Update

We have increased parallelism to work quicker through the backlog. We expect to be caught up within the hour.

Posted Jul 20, 2023 - 13:05 PDT

Monitoring

A fix has been deployed and we are monitoring as the system begins processing the backlog of new subscription orders

Posted Jul 20, 2023 - 11:45 PDT

Identified

We've identified the root cause and are working on a fix

Posted Jul 20, 2023 - 09:40 PDT

Investigating

We're currently investigating an issue in our background processes causing significant delays in the creation of subscriptions

Posted Jul 20, 2023 - 07:17 PDT

This incident affected: Background Processes (Other).