As of 3:15 a.m. PT on July 28th, we resolved all issues associated with access to Upscribe and our systems are 100% online. During the incident, our alerts detected anomalies related to AWS. We are conducting a review to identify the root cause in partnership with AWS. Thank you for your patience.
Posted Jul 29, 2022 - 14:23 PDT
Monitoring
We believe we have resolved the issue of users being able to access Checkout, Admin, and Customer Portal. We will continue to monitor and we will update when we see that errors have leveled off. Thank you for your patience.
Posted Jul 28, 2022 - 03:15 PDT
Update
We are still working on a full resolution. Thanks so much for your patience. Next update at or before 5:50 AM EST/2:50 AM PST.
Posted Jul 28, 2022 - 01:49 PDT
Update
We've identified the cause of the outage and are still working on a full resolution. Thanks so much for your patience. Next update at or before 4:58 AM EST/1:58 AM PST.
Posted Jul 28, 2022 - 00:58 PDT
Update
We've identified the cause of the outage and are still working on a full resolution. Thanks so much for your patience. Next update at or before 3:58 AM EST/12:58 AM PST.
Posted Jul 27, 2022 - 23:57 PDT
Identified
We've identified the cause of the outage and are actively working on a resolution. Our next update will be at or before 3:03AM EST/12:03 AM PST. Thank you for your patience.
Posted Jul 27, 2022 - 23:03 PDT
Investigating
We are investigating reports of users unable to access Checkout or the Admin Portal. We will continue to update regularly until we have a monitoring status.
Posted Jul 27, 2022 - 22:57 PDT
This incident affected: Websites (Admin Portal, Checkout).